Refund Policy

Introduction

This Refund Policy applies to all bookings made through the Tripandstays platform, operated by Tst Global Private Limited. It outlines the conditions under which refunds are granted, the timelines for processing refunds, and the applicable charges for cancellations across different travel categories including flights, hotels, buses, and experiences. Refund eligibility depends on the type of service booked, the fare or rate type selected, and the timing of cancellation. Please read this policy carefully before making a booking. By completing a booking on our platform, you agree to the terms set out in this Refund Policy.

1. General Refund Policy

The following general principles apply to all refunds processed through Tripandstays:

• Refunds are processed to the original payment method used at the time of booking
• Tripandstays convenience fees and service charges are generally non-refundable unless the cancellation is due to a platform error
• Refund amounts are subject to cancellation charges levied by the airline, hotel, bus operator, or other service provider
• Refunds are initiated within 5–7 business days of cancellation approval; bank processing may take an additional 3–7 business days
• Bookings made using wallet credits or promotional codes may have separate refund terms
• Partial refunds may apply where only a portion of a booking is cancelled (e.g., one leg of a round trip)

2. Flight Cancellations & Refunds

Flight refunds are governed by the fare rules set by the airline. The following general guidelines apply:

• Fully refundable fares: Full refund minus airline cancellation charges and Tripandstays service fee
• Partially refundable fares: Refund of taxes and applicable components minus cancellation charges
• Non-refundable fares: No refund on base fare; only applicable taxes may be refunded
• Cancellations made more than 72 hours before departure: Lower cancellation charges typically apply
• Cancellations made 24–72 hours before departure: Moderate cancellation charges apply
• Cancellations made less than 24 hours before departure or no-shows: Highest charges apply; minimal or no refund
• Airline-initiated cancellations or schedule changes: Full refund or free rescheduling as per airline policy

3. Hotel Cancellations & Refunds

Hotel refund eligibility depends on the rate type and cancellation policy of the specific property:

• Free cancellation rates: Full refund if cancelled before the free cancellation deadline shown at booking
• Partially refundable rates: Refund subject to the hotel's specific cancellation timeline and charges
• Non-refundable rates: No refund on cancellation; these rates are typically offered at a discounted price
• Early check-out: Refund for unused nights depends on the hotel's policy — not guaranteed
• No-show: Generally treated as a cancellation; non-refundable in most cases
• Property-initiated cancellations: Full refund or alternative accommodation arranged at no extra charge

4. Bus Cancellations & Refunds

Bus ticket refunds are processed in accordance with the bus operator's cancellation policy:

• Cancellations made more than 4 hours before departure: Partial or full refund based on operator policy
• Cancellations made within 4 hours of departure: Minimal or no refund
• Post-departure cancellations or no-shows: No refund
• Operator-cancelled trips: Full refund or free rebooking on the next available service
• Partial journey completion: Refund for unused portions is at the operator's discretion
• Convenience fees charged at the time of booking are non-refundable

5. Non-Refundable Bookings

The following scenarios typically result in non-refundable outcomes regardless of service type:

• Bookings explicitly marked as 'Non-Refundable' at the time of purchase
• No-shows (failure to appear without prior cancellation)
• Cancellations initiated after the specified free cancellation window has expired
• Bookings cancelled in violation of the service provider's terms and conditions
• Special promotional or sale fares where non-refundable conditions are explicitly stated
• Tripandstays convenience fees and transaction charges in all cases

6. How to Request a Refund

Refunds can be requested through the following steps:

• Log in to your Tripandstays account and navigate to 'My Bookings' in the dashboard
• Select the booking you wish to cancel and click 'Cancel Booking'
• Review the applicable cancellation charges and refund amount shown on the screen
• Confirm the cancellation — a refund request is automatically generated
• Alternatively, contact our support team at [email protected] with your booking ID and cancellation request
• You will receive a confirmation email once your cancellation and refund request has been processed

7. Refund Timeline

Once a refund is approved and initiated by Tripandstays, the following timelines apply:

• Credit/Debit Cards: 5–10 business days depending on the issuing bank
• Net Banking: 3–7 business days
• UPI: 2–5 business days
• Tripandstays Wallet: Instant or within 24 hours
• EMI transactions: Subject to the bank's EMI reversal policy
• International cards or bank accounts: 10–15 business days

8. Contact Us

For any refund-related queries, cancellation assistance, or disputes, please reach out to our support team: