We understand that plans change. Tripandstays aims to make refunds and cancellations as simple and transparent as possible.
This Refund Policy applies to all bookings made through the Tripandstays platform, operated by Tst Global Private Limited. It outlines the conditions under which refunds are granted, the timelines for processing refunds, and the applicable charges for cancellations across different travel categories including flights, hotels, buses, and experiences. Refund eligibility depends on the type of service booked, the fare or rate type selected, and the timing of cancellation. Please read this policy carefully before making a booking. By completing a booking on our platform, you agree to the terms set out in this Refund Policy.
The following general principles apply to all refunds processed through Tripandstays:
Our support team is ready to assist you with cancellations and refund queries.
Contact UsLog in to your Tripandstays account, go to 'My Bookings', select the booking you want to cancel, and click 'Cancel Booking'. The applicable charges and refund amount will be displayed before you confirm. You can also contact our support team at [email protected].
Refunds are typically processed within 5–10 business days for credit/debit cards, 3–7 days for net banking, and 2–5 days for UPI. Tripandstays wallet refunds are instant. International transactions may take 10–15 business days.
No, Tripandstays convenience fees and service charges are non-refundable in all cases, regardless of the reason for cancellation. Only the base fare and applicable taxes are subject to refund based on the service provider's cancellation policy.
If an airline, hotel, or bus operator cancels your booking, you are entitled to a full refund. For flights, airlines may also offer free rescheduling. Tripandstays will coordinate with the service provider on your behalf to ensure the refund is processed promptly.
Generally, non-refundable bookings are not eligible for refunds. However, in exceptional circumstances such as a medical emergency, natural disaster, or government-mandated travel restrictions, we may request a waiver from the service provider on your behalf. This is subject to the provider's discretion.
If a promo code was applied, the refund will be for the net amount paid after the discount. Promotional credits may be reinstated to your account instead of being refunded to your payment method, depending on the offer terms.
Flight refunds are governed by the fare rules set by the airline. The following general guidelines apply:
Hotel refund eligibility depends on the rate type and cancellation policy of the specific property:
Bus ticket refunds are processed in accordance with the bus operator's cancellation policy:
The following scenarios typically result in non-refundable outcomes regardless of service type:
Refunds can be requested through the following steps:
Once a refund is approved and initiated by Tripandstays, the following timelines apply:
For any refund-related queries, cancellation assistance, or disputes, please reach out to our support team:
Company
Tst Global Private Limited (Tripandstays)
Phone
+91 9355573056Address
Second Floor, Plot Number-42, Sector 18, Gurgaon, Haryana 122009, India
Support Hours
Monday to Saturday — 9:00 AM to 6:00 PM (IST)
