Question 1

How do I cancel my stay booking?

Accepted Answer

You can cancel the booking from the 'My Bookings' section. Cancellation charges depend on the property's policy.

Question 2

Will I get a full refund if I cancel?

Accepted Answer

Fully refundable bookings are refunded if canceled within the allowed timeframe. Non-refundable bookings cannot be refunded.

Question 3

Can I change my stay dates?

Accepted Answer

Yes, you may change your check-in or check-out dates depending on availability and property rules.

Question 4

What happens if the property cancels my booking?

Accepted Answer

You will receive a full refund or an alternative stay option if available.

Question 5

Can I reschedule my stay after check-in?

Accepted Answer

Most properties do not allow date changes after check-in, but you can contact support for assistance.

Stays Cancellations Changes - Frequently Asked Questions

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