Privacy & Policies

Introduction

Welcome to Tripandstays, operated by Tst Global Private Limited. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.tripandstays.com), mobile application, or use our booking services for hotels, flights, stays, and experiences. Please read this policy carefully to understand our views and practices regarding your personal data.

1. Information We Collect

We collect various types of information in connection with the services we provide, including:

• Name, email address, phone number, and postal address
• Date of birth and gender
• Payment information (credit/debit card details, billing address)
• Government-issued ID or passport information for verification
• Profile photo and preferences

2. How We Use Your Information

We use the information we collect for the following purposes:

• Process and manage your bookings and reservations
• Provide customer support and respond to your inquiries
• Send booking confirmations, updates, and travel-related notifications
• Personalize your experience and provide tailored recommendations
• Process payments and prevent fraudulent transactions
• Improve our website, app, and services through analytics
• Send promotional offers, newsletters, and marketing communications (with your consent)
• Comply with legal obligations and enforce our terms and conditions
• Conduct research and analysis to enhance our offerings

3. How We Share Your Information

We may share your personal information with third parties in the following circumstances:

• Hotels, airlines, tour operators, and other travel service providers to fulfill your bookings
• Secure payment gateways to process transactions
• Trusted partners who help us operate our platform and deliver services
• Third-party tools like Google Analytics, Facebook Pixel, and advertising networks
• When required by law, court order, or government authorities
• In connection with mergers, acquisitions, or sale of assets

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data (such as payment information)
• Secure servers and firewalls
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection and privacy

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Account information is retained while your account is active
• Booking and transaction records are kept for a minimum of 7 years for legal and accounting purposes
• Marketing preferences are stored until you withdraw consent
• Technical data and cookies are retained according to our Cookie Policy

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Request a copy of the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal information (subject to legal obligations)
• Object to processing of your data for marketing purposes
• Request restriction of processing in certain circumstances

7. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience and collect usage data. For detailed information about our use of cookies, please refer to our Cookie Policy.

8. Third-Party Links and Services

Our platform may contain links to third-party websites, services, or applications that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information.

10. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence, including countries that may have different data protection laws. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

11. Marketing Communications

With your consent, we may send you promotional emails, newsletters, and special offers. You can opt-out of marketing communications at any time by:

• Clicking the 'unsubscribe' link in any marketing email
• Updating your preferences in your account settings
• Contacting us at enquiries@tripandstays.com

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make changes, we will update the 'Last Updated' date at the bottom of this page. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. GDPR Compliance (For EU Users)

If you are located in the European Economic Area (EEA), you have specific rights under the General Data Protection Regulation (GDPR):

• Legal basis for processing: We process your data based on consent, contractual necessity, legal obligations, or legitimate interests
• Data Protection Officer: You can contact our DPO at enquiries@tripandstays.com
• Right to lodge a complaint: You have the right to file a complaint with your local supervisory authority
• Cross-border transfers: We use Standard Contractual Clauses approved by the European Commission

15. CCPA Compliance (For California Users)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, disclose, and sell
• Right to delete personal information we have collected from you
• Right to opt-out of the sale of personal information (Note: We do not sell personal information)
• Right to non-discrimination for exercising your CCPA rights