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Privacy Policy

Privacy & Policies

At Stays, we bring together curated homes, luxury villas, and hosted getaways — all crafted to make every moment unforgettable.

Introduction

Welcome to Trip&Stay. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, mobile application, or use our booking services. Please read this policy carefully to understand our views and practices regarding your personal data.

1. Information We Collect

We collect various types of information in connection with the services we provide, including:

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2. How We Use Your Information

We use the information we collect for the following purposes:

  • Process and manage your bookings and reservations
  • Provide customer support and respond to your inquiries
  • Send booking confirmations, updates, and travel-related notifications
  • Personalize your experience and provide tailored recommendations
  • Process payments and prevent fraudulent transactions
  • Improve our website, app, and services through analytics
  • Send promotional offers, newsletters, and marketing communications (with your consent)
  • Comply with legal obligations and enforce our terms and conditions
  • Conduct research and analysis to enhance our offerings

3. How We Share Your Information

We may share your personal information with third parties in the following circumstances:

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Note: We do not sell your personal information to third parties for their marketing purposes.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

Note: While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

Note: You may request deletion of your data at any time, subject to legal and contractual obligations.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

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7. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience and collect usage data. For detailed information about our use of cookies, please refer to our Cookie Policy.

8. Third-Party Links and Services

Our platform may contain links to third-party websites, services, or applications that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information.

10. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence, including countries that may have different data protection laws. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

11. Marketing Communications

With your consent, we may send you promotional emails, newsletters, and special offers. You can opt-out of marketing communications at any time by:

Note: Please note that even if you opt-out of marketing communications, you will still receive transactional emails related to your bookings and account.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make changes, we will update the 'Last Updated' date at the bottom of this page. We encourage you to review this policy periodically.

Note: If we make material changes, we will notify you via email or through a prominent notice on our website.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. GDPR Compliance (For EU Users)

If you are located in the European Economic Area (EEA), you have specific rights under the General Data Protection Regulation (GDPR):

15. CCPA Compliance (For California Users)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

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Privacy Policy FAQs Answered

We collect your name, email, phone number, payment information, booking history, travel preferences, and technical data like IP address and cookies. This helps us process bookings and personalize your experience.
We use your information to process bookings, provide customer support, send confirmations, personalize recommendations, process payments, prevent fraud, and send marketing communications (with your consent).
Yes, we share information with service providers (hotels, airlines), payment processors, analytics partners, and when required by law. We do not sell your personal information to third parties.
We retain data as long as necessary to provide services. Account info is kept while active, booking records for 7+ years for legal purposes, and marketing preferences until you withdraw consent.
You can access and update your information in your account settings. To request deletion or exercise other privacy rights, contact us at privacy@tripandstays.com.
Yes, we use encryption and secure payment gateways to protect your payment data. We comply with industry standards like PCI DSS to ensure transaction security.
Yes, you can unsubscribe by clicking the link in any marketing email, updating your account preferences, or contacting us. You'll still receive transactional emails related to bookings.
Yes, we use cookies to enhance your experience, remember preferences, and analyze usage. You can manage cookie preferences through your browser settings or our Cookie Policy.
Yes, your data may be transferred to countries with different data protection laws. We ensure appropriate safeguards are in place to protect your information.
We'll update the 'Last Updated' date and notify you via email or website notice for material changes. We encourage you to review the policy periodically.