Grievance Redressal Policy ss
At Tripandstays, your satisfaction is our priority. We are committed to resolving your grievances fairly, transparently, and in a timely manner.
At Tripandstays, your satisfaction is our priority. We are committed to resolving your grievances fairly, transparently, and in a timely manner.
Tst Global Private Limited, operating under the brand Tripandstays, is committed to providing its customers with a fair and transparent mechanism to address complaints and grievances. This Grievance Redressal Policy outlines the process by which customers can raise concerns related to our services — including hotel bookings, flight bookings, bus bookings, and other travel services — and how we will resolve those concerns in a structured and timely manner. We believe that every customer concern is an opportunity to improve, and we take all grievances seriously.
This policy applies to all grievances raised by customers of Tripandstays in connection with:
In compliance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, we have appointed a Grievance Officer to handle complaints and grievances raised by customers.
Company
Tst Global Private Limited (Tripandstays)
Phone
+91 9355573056Address
Second Floor, Plot Number-42, Sector 18, Gurgaon, Haryana 122009, India
Support Hours
Monday to Saturday — 9:00 AM to 6:00 PM (IST)
Customers can raise a grievance through any of the following channels:
We are committed to resolving customer grievances within the following timelines:
If you are not satisfied with the initial resolution provided, you may escalate your complaint through the following levels:
As part of our grievance redressal process, we commit to:
If you have any questions about this Grievance Redressal Policy or need assistance with lodging a complaint, please reach out to us:
Company
Tst Global Private Limited (Tripandstays)
Phone
+91 9355573056Address
Second Floor, Plot Number-42, Sector 18, Gurgaon, Haryana 122009, India
Support Hours
Monday to Saturday — 9:00 AM to 6:00 PM (IST)
You can file a grievance by emailing [email protected] with your booking ID and complaint details, calling +91 9355573056, using the Contact Us form on our website, or through the Help & Support section in the Tripandstays app.
We acknowledge all complaints within 24 hours. Standard grievances are resolved within 7 business days. Complex cases involving third-party providers may take up to 21 business days. You will receive regular updates throughout the process.
Please include your full name, registered email address, booking ID, a detailed description of your issue, and any supporting documents such as screenshots, receipts, or correspondence. This helps us investigate and resolve your complaint faster.
If you are not satisfied with the initial resolution, you can escalate to our Grievance Officer at [email protected]. If still unresolved, the matter will be reviewed by senior management. You may also approach the National Consumer Disputes Redressal Commission (NCDRC) or relevant consumer courts.
Yes, all complaint information is treated with strict confidentiality. Your personal data and grievance details are shared only with relevant internal teams and, where necessary, with third-party service providers involved in resolving your complaint.
