Question 1

What payment methods are accepted?

Accepted Answer

We accept credit/debit cards, UPI, net banking, and select wallet payments.

Question 2

When will my refund be processed?

Accepted Answer

Refunds are processed within 3–7 business days after cancellation, depending on your payment method.

Question 3

Why was my payment declined?

Accepted Answer

Payments may fail due to insufficient balance, network issues, or bank restrictions. Try another payment method.

Question 4

Do stays require a security deposit?

Accepted Answer

Some properties require a refundable security deposit at check-in. This will be mentioned before booking.

Question 5

How do I request a refund issue review?

Accepted Answer

If your refund is delayed, you can raise a support ticket through the Help Center.

Stays Payments Refunds - Frequently Asked Questions

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